Petals LITE Frequently Asked Questions (FAQs)

  • Why should I use the Petals LITE Member Ordering System?
  • Can I place same day deliveries?
  • What prices should I charge my customer?
  • Where do I go if I or my customer has questions about the Petals service?
  • What if I want to send a product but at a higher price?
  • How do I send an order?
  • What is the "Please select the country you're based in" on the home page?
  • Why should I become a Petals Exchange Member?
  • More Information
  • About Petals Florist Directory

Why should I use the Petals LITE Member Ordering System?

LITE Members of the Petals Exchange are able to send floral orders to over 70 countries around the world without having to register with any relay or wire service, and are paid a 20% commission on the flower value of each order placed via the Exchange. More benefits of being an LITE Member

Petals Network enjoys tight quality control on every order. Petals uses its own network of florists throughout Australia, New Zealand and the United Kingdom, and uses quality partners in over 70 other countries around the world.

Read more about Petals Network's established company history and business awards here.

Can I place same day deliveries?

Monday to Friday
Same day delivery by a Petals Florist is guaranteed throughout Australia and New Zealand on orders placed before 2pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Same day delivery by a Petals Florist is guaranteed throughout the United Kingdom and Republic of Ireland on orders placed before 12:00pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Saturday
Same day delivery by a Petals Florist is available throughout Australia and New Zealand on orders placed before 11am in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Same day delivery by a Petals Florist is available throughout the United Kingdom and Republic of Ireland on orders placed before 10:30am in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Please note: Deliveries to remote or difficult delivery areas may not be same-day guaranteed.

Saturday international deliveries may not be guaranteed.

Petals can usually deliver international orders within 48 hours but Petals is bound by the operating guidelines of our international partners.

What prices should I charge my customer?

Follow the steps from the home page through to the product and ordering pages. Select the country that you wish to send to, and a range of products on offer for that country and their corresponding prices will be displayed. Note that the price displayed is inclusive of all delivery and handling charges. To see an example, please click here.

Where do I go if I or my customer has questions about the Petals service?

If your customer has a question about the Petals service (delivery times, substitution policy etc), please refer to our Customer Frequently Asked Questions (FAQs) or contact Petals for more information.

 

What if I want to send a product but at a higher price?

In the "product information" section of order page, simply increase the total order value to the value that you wish to send. You may wish to use this option when a customer has given you a certain amount to be used. However, please note that you are unable to specify an amount below the minimum shown.

How do I send an order?

On the Home Page, select the country that you are based in. A Selection Guide showing products available for your country will then be displayed. If you wish to send an order overseas, select the destination country from the menu on the left hand side of the screen. 

If you wish to send in a different currency, select the currency menu on the left hand side of the screen (below the country menu).

Please refer to the 3-Step-Demonstration for more information.

What is the "Please Select your country" menu on the home page?

This allows Petals to know where the order is coming from and apply the correct delivery and handling fees.

Why should I become a Petals Exchange Member?

Registration with Petals ensures that you have your own customized ordering system which remembers your credit card details and other trading options. This means that you don't have to type them in every time you send an order.

Registering with Petals can also mean that you'll possibly receive orders in return from Petals. More benefits of being a Member

For more information on registering with Petals, please click here

About Petals Florist Directory

The Petals Florist Directory gives customers the ability to locate and choose a particular florist. The Petals directory has been operating for several years, and has recently been updated with coverage extended to over 40,000 florists worldwide. Any florist can register their details with Petals and have greater information available to consumers on the directory.

For more information regarding Petals Florist Directory visit http://www.petals-florist-directory.com/

For more information regarding US and Canada directory listings visit http://www.petals-florist-directory.com/na/

More Information

Please contact Petals

Email: hq@petalsnetwork.com

Telephone 1800 802 035
(within Australia during Australian business hours)

Telephone 0800 0329 878
(from the United Kingdom during UK business hours)

Telephone 0800 565 200
(from New Zealand during NZ business hours)

Telephone +61 2 6771 2610
(from other overseas destinations during Australian, New Zealand or UK business hours)

Fax 1800 966 9034
(from the United States or Canada)