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Petals LITE Ordering System
Frequently Asked Questions (FAQs)
Where do I go if
I or my customer has questions about the Petals service?
About Petals Florist
Directory
Why should I use the Petals
LITE Member Ordering System?
LITE Members of the Petals
Exchange are able to send floral orders to over 70 countries
around the world without having to register with any relay or wire
service, and are paid a 20% commission on the flower value of each order
placed via the Exchange
More benefits
of being an LITE Member
Petals Network enjoys tight
quality control on every order. Petals uses its own network of florists
throughout Australia, New Zealand and the United Kingdom, and uses quality partners
in over 70 other countries around the world.
Read more about Petals
Network's established company history and business awards
here.
Can I place same day deliveries?
Monday to Friday
Same day delivery by a Petals Florist is guaranteed throughout Australia
and New Zealand on orders placed before 2pm in the recipient's time
zone. Same day delivery can be available on orders placed after these
times, but it is not guaranteed.
Same day delivery by a
Petals Florist is guaranteed throughout the United Kingdom and Republic
of Ireland on orders placed before 12:00pm in the recipient's time zone.
Same day delivery can be available on orders placed after these times,
but it is not guaranteed.
Saturday
Same day delivery by a Petals Florist is available throughout
Australia and New Zealand on orders placed before 11am in the
recipient's time zone. Same day delivery can be available on orders
placed after these times, but it is not guaranteed.
Same day delivery by a Petals Florist is available throughout the United
Kingdom and Republic of Ireland on orders placed before 10:30am in the
recipient's time zone. Same day delivery can be available on orders
placed after these times, but it is not guaranteed.
Please note: Deliveries to remote or difficult delivery areas may
not be same-day guaranteed.
Saturday international
deliveries may not be guaranteed.
Petals can usually deliver
international orders within 48 hours but Petals is bound by the
operating guidelines of our international partners.
What prices should I charge my customer?
Follow the steps from the
home page through to the product and ordering
pages. Select the country that you
wish to send to, and a range of products on offer for that country and their
corresponding prices will be displayed. Note that the price displayed is
inclusive of all delivery and handling charges. To see an example,
please click here.
Where do I go if I or my customer has questions about the Petals service?
If your customer has a question about the
Petals service (delivery times, substitution policy etc), please refer
to our Customer Frequently Asked Questions
(FAQs) or
contact Petals for more
information.
What if I want to send a product but at
a higher price?
In the "product
information" section of order page, simply
increase the total order value to the value that you wish to send. You may wish to use this option when a customer has given you a certain
amount to be used. However, please note that you are unable to specify
an amount below the minimum shown.
How do I send an order?
On the
Home Page, select the country that you are
based in. A Selection Guide
showing products available for your country will then be displayed. If you
wish to send an order overseas, select the destination country from the menu on the left hand
side of the screen.
If you wish to send in a
different currency, select the currency menu on the left hand side of
the screen (below
the country menu).
Please refer to the
3-Step-Demonstration for more
information.
What is the "Please
Select your country" menu on the home page?
This allows Petals to know where the order
is coming from and apply the correct delivery and handling fees.
Why should I become a Petals Exchange Member?
Registration with Petals
ensures that you have your own customized ordering system which remembers your credit card details
and other trading options. This means that you don't have to type them in every time
you send an order.
Registering with Petals can
also mean that you'll possibly receive orders in return from Petals.
More benefits of being a Member
For more information on
registering with Petals, please
click here
About Petals Florist
Directory
The Petals Florist Directory gives
customers the ability to locate and choose a particular florist. The
Petals directory has been operating for several years, and has recently
been updated with coverage extended to over 40,000 florists worldwide.
Any florist can register their details with Petals and have greater
information available to consumers on the directory.
For more information regarding Petals
Florist Directory visit
http://www.petals-florist-directory.com/
For more information regarding US and
Canada directory listings visit
http://www.petals-florist-directory.com/na/
More Information
Please contact Petals
Email:
hq@petalsnetwork.com
Telephone
1800 802 035
(within Australia during Australian business hours)
Telephone
0800 0329 878
(from the United Kingdom during UK business hours)
Telephone 0800 565 200
(from New Zealand during NZ business hours)
Telephone
+61 2 6771 2610
(from other overseas destinations during Australian, New Zealand or UK business
hours)
Fax 1800 966 9034
(from the United States or Canada)
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